Burns & Mason Fireplaces Ltd
Opening Hours: Tuesday – Saturday 10am – 4pm
Please note our showroom is closed for 1 day on Wednesday 18th OCT 2023


I wanted to place on record my thanks and appreciation for the work undertaken yesterday to replace our gas fire and surround.

Everyone involved was very professional and determined to provide a high level of customer service. This included Sue in the showroom and Steve for his initial visit and eventual installation The work was undertaken with a minimum of fuss, and we are delighted with the result.

Keith Moss Surbiton 4th November 2015

Dear Sue and Steve Thank you for fitting the infinity gas fire for us. It looks really good and we are very pleased with it. such a neat job. it will make a huge difference to the room.At the moment the room still looks like a bomb site, but the decorators are booked and once they are done and we move the furniture back in it will look very different.

We have already recommended two people to your shop who have been in and seen our new fireplace, once again thank you.

Valerie and Lance Rye

Just wanted to say thank you for the wonderful fireplace and wood burning stove. Steve was an absolute star, he explained every thing to us so that we could make an informed decision and carried out the work keeping everything clean and tidy and making sure i was happy with all his work before leaving.

Nothing was too much trouble. Steve even let me take a video of him explaining and demonstrating how the fire worked and how best to light it.My husband loved the video and said it could have been a professional how to video. we have had two fires in the stove now and can’t wait for the weather to get colder.

Shirley Macaskill 15th October 2015

Thank you very much for a job well done. tidy clean and well mannered installers.

My fireplace look and is finished amazing. I will certainly be recommending you to everyone.

Susan Tolworth March 2014

Excellent service, clean and tidy.

Mrs Kew, Chessington, May 2013

Prompt, efficient, conscientious – would definitely recommend.

Mrs Gash, New Malden May 2013


Mrs Pearce, Tolworth, March 2013

Excellent service. quick, efficient, neat and tidy.

Mr P Aitken, Teddington, April 2013

Extremely pleased with the service,  Steve (the installer) is great, knowledgeable , friendly and efficient.

Ms Mandy Fox, New Haw, April 2013

I just wanted to say how delighted I am with my new electric Burley fire which you installed for me last week. It was a pleasure to do business with your company. I visited your showroom three times, to look, to get advice and ultimately to place my order.

I received the expert advice I needed and very much appreciated being allowed to view at leisure, without any sales pressure. My fire was fitted with the utmost care and attention and looks wonderful. It’s is a pleasure for me to be able to recommend your company to my friends, one of whom I believe, has already visited your showroom and placed an order with you!

J Carter, Surrey Dec 2008